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Save or transfer files

Above all else, back up your files! We are more than willing to try to save your files for you, but there are trade-offs: First, we have to charge you for it; second, it is essential that you tell us specifically what to save and where you keep it. Worst of all, sometimes it's not a virus we're fighting, but a failing hard drive. If your hard drive fails before we save your information, those data may be lost forever. The only protection against this is for you to practice frequent back-up onto something other than your computer's hard drive. Important photographs can be burned onto a DVD, and a large capacity flash drive will work for some people, but more and more of our customers are keeping movies, video, and huge collections of pictures and music. For them, a second hard drive is the best bet, either inside the computer or out. The external hard drive is safer because it can be unplugged from the computer so that it is not vulnerable to a power surge or lightning strike. (We know you have a surge protecter, and we hope it's adequate, but if you read the fine print on your surge protecter, you know there is no guarantee against lightning.)

After all that gloom and doom, here's the good news: When you buy a new or used computer from CZ Top, we waive the fee to transfer your files. So buy one today! Or two?

Here's how it is: We cannot, in general, save or transfer your programs, but we can save the files you have made with a program. For example, we can usually save the pictures that you have stored on your computer, but we cannot save the camera software that you used to load them; that will have to be re-installed with the disk that came with your camera. Similarly, if you use Photoshop to edit your pictures, we can save your edited pictures, but you will have to re-install Photoshop. Another example is a word processor: We cannot copy your Microsoft Word program, because it is loaded with security measures so that Microsoft can fight piracy; we can, however, generally save the documents you have created with Word. Word will have to be re-installed.